1. Responsible for customer communication & coordination with the health operation team.
2. Receive customer calls/queries/social media messages and get further details of the query & problem.
3. Patiently handle critical issues from patients with a problem-solving attitude.
4. Check the messages or queries from the patients through social media and respond.
5. Maintain the patient profile with initial checks with patients.
6. Call back the customers who would provide queries via social media.
7. Call the prospective customers via Tele-Marketing
8. Develop reports on ‘Daily Patient & Query Handling’.
9. Support ‘Head of Market Operation’ on service-related issues to develop further.